The customer portal

Every "is my phone ready?" call is two minutes of a technician's hands off a phone. The portal answers that question without anyone picking up.

1. The link goes with the ticket

   When you take the device in, the customer gets a link on WhatsApp. No account, no password — the link is the key.

2. They see the real thing

   Status, the breakdown of what is being charged and the photos you took at intake. Showing the photos is what stops the "it already had that scratch" argument.

3. They approve the quote

   If the repair needs approval, they accept or decline right there. You get the answer in writing, with a time stamp — no "I never said yes".

4. They pay before coming

   The balance can be paid online with your own processor. The phone is picked up and gone in thirty seconds, and your counter does not become a queue.