Day to day

Start from the customer

Work does not start with "which transaction am I about to do". It starts with "who is standing in front of me". Attend is built that way: find the person, open their file, and do everything from there.

1. Search the person, not the ticket

   Phone number, name or IMEI — whichever they give you. Phone is fastest because it is the one thing every customer knows by heart.

2. Recently served, one tap away

   The people you just dealt with stay on screen. When someone walks back in ten minutes later because they forgot to ask something, you do not type anything.

3. Their file is where the work happens

   Open the customer and you get everything about them in one place: their repairs, their purchases, what they owe, their store credit. Start a repair, a sale or a quote from there and it is already tied to the right person.

4. Walk-in is not punished

   Somebody buying a cable does not want to give you their phone number, and selling it should not cost more than it used to. Walk-in is a front-line button. If your store requires registering the customer, that policy still applies.

5. Park a sale and come back to it

   Half-built sale and the phone rings, or a second customer needs one thing? Park it. It waits with its name, its items and its total, and you pick it up when you are free — instead of starting over or holding the counter hostage.