Repairs

Create a repair ticket

The heart of the shop. In about two minutes you'll take in a device, price the job, and give the customer a receipt.

1. Open New repair

   Go to Repairs and tap New repair — or just press N from anywhere.

2. Pick the customer

   Search by phone or name. New customer? Add them on the spot. No details to hand? Choose Walk-in.

   Tip: the phone number is the customer's key — the same person is never duplicated.

3. Choose the device

   Select Brand → Device type → Model. Start typing to filter — the model list narrows as you type. Missing one? Tap + New to add it without leaving the screen.

   

4. Add the problem and the exact part

   Choose the problem (screen, battery, charge port…). Pick the exact part variant — OLED, Incell, OEM Pull — each carries its own cost and suggested price.

5. Set the price and take a deposit

   The system suggests a price from the part cost plus labor. Adjust if you like, and take an optional deposit up front.

6. Save and print

   Save the ticket. Print the receipt for the customer and a label for the device — one tap does both.

7. Track status and deliver

   Move the job through In progress, Waiting for part and Ready. When the customer picks up, hit Deliver and capture a signature.

   Good to know: the customer can follow status, photos and balance in their portal — and pay online.