Support

Get support

When something is broken at 11am with three customers waiting, you should not be hunting for an email address. Support lives inside the system, and the ticket already knows which shop you are.

1. Open a ticket

   A subject and what is happening. Be specific — "I cannot print the receipt" gets solved faster than "it does not work", because it says which of a hundred things broke.

2. Say whether it is urgent

   Normal or urgent. Reserve urgent for the shop being stopped — if everything is urgent, nothing is, and the genuinely stopped shop waits behind you.

3. The conversation stays in one place

   Replies come back into the same thread and you are notified. No searching your inbox for what somebody told you three days ago.

4. Close it when it is fixed

   Marking it resolved keeps your list honest, so the tickets still open are the ones that really are.