Help center › Customers
AI receptionist

The AI receptionist on WhatsApp

The customer who writes at eleven at night usually writes to whoever answers first. This answers first — with your prices, your hours and your calendar.

  1. Connect WhatsApp first

    The receptionist works on your own number, so the WhatsApp connection has to be up. You link it once by scanning a QR from the app.

  2. Set your hours

    Tell it when the shop is open. Inside those hours your people answer; outside them, it takes over. Nobody gets a robot when there is a human available.

  3. It answers what it knows

    Prices from your own catalog, your hours, your address, and the status of a repair if the customer gives their number. It does not invent prices you never set.

  4. It books the appointment

    If the customer wants to come in, it offers real slots and books it. The appointment shows up in your calendar in the morning, already confirmed.

  5. It hands over to a human

    When you open — or when the question is beyond it — the conversation is handed to your team, with everything the customer already said. The customer never repeats themselves.