Multi-store

Move a repair between your stores

The customer dropped the phone at the store near their office and wants it back near their house. Or the technician who does boards only works at one location. Either way, the ticket should travel with the phone.

1. Transfer the repair

   From the repair, choose Transfer to another store and pick the destination. The ticket, the customer, the photos and the history all move with it.

2. It shows up over there

   The destination store sees it in their list as an incoming repair. Nobody has to re-type anything, and the customer keeps the same ticket number.

3. Move parts too

   Need a screen that is at the other location? Transfer the stock instead of the repair. It leaves one inventory and enters the other, with the movement on record.

4. A different shop is not the same thing

   This is for locations of your own company. To send work to an outside shop, use the partner network instead — that one settles balances between two businesses.